Terms & Conditions

Last updated: 28 May 2026

These Terms & Conditions apply to the website interlabel.be, operated by Interlabel NV, and to general business enquiries, quotations and professional interactions initiated through this website.

Interlabel NV provides its products and services exclusively in a professional B2B context.

1. Company information

This website is operated by:

Interlabel NV
Industrial Avenue 14
3200 Aarschot
Belgium

Website: interlabel.be
Email: info@interlabel.be
Telephone: +32 16 56 82 49

Company number: BE0403.561.768
VAT number: BE 0403.561.768
Legal form: NV
Registered office: Nijverheidslaan 14, 3200 Aarschot, Belgium

2. Scope

These Terms & Conditions apply to:

• the use of this website
• enquiries submitted through the website
• professional communication with Interlabel NV
• quotations, orders and deliveries, unless other written terms have been agreed
• products and services supplied by Interlabel NV in a B2B context

If specific terms are included in a quotation, order confirmation, contract or written agreement, those specific terms will prevail in case of conflict.

3. B2B only

Interlabel NV works exclusively with professional customers and businesses.

By contacting us, requesting a quotation or placing an order, you confirm that you are acting in a professional or business capacity.

Consumer protection rules that apply specifically to consumers do not apply to transactions with Interlabel NV, unless mandatory law provides otherwise.

4. Website information

The information on this website is provided for general information purposes.

We take care to describe our services, materials, printing techniques, finishes, certifications and production possibilities as accurately as possible. However, this information may change over time and does not constitute a binding offer, technical guarantee or contractual commitment.

For project-specific information, technical requirements, prices or delivery terms, please contact Interlabel NV directly.

5. Enquiries and contact forms

Submitting a contact form or sending an enquiry through the website does not create a contract or binding obligation.

Interlabel NV will use the information provided to review and follow up on the request. We may contact you by email or telephone to clarify your needs, discuss technical details or prepare a quotation.

6. Quotations

Any quotation issued by Interlabel NV is valid only for the period stated in the quotation.

If no validity period is mentioned, the quotation remains valid for 30 days from the date of issue.

Quotations are based on the information, files, specifications, quantities, materials and production requirements provided by the customer.

Interlabel NV reserves the right to adjust a quotation if:

• the customer changes the requested specifications
• supplied files are incomplete, incorrect or unsuitable for production
• material prices, supplier conditions or production requirements change
• additional work is required
• technical assumptions made at the time of quotation prove incorrect

A quotation is not binding until accepted in writing and confirmed by Interlabel NV.

7. Orders

An order is only binding once it has been accepted and confirmed by Interlabel NV in writing.

The customer is responsible for providing all information required for production, including but not limited to:

• artwork
• technical specifications
• label dimensions
• material requirements
• colour references
• legal markings
• barcodes or EAN codes
• quantities
• delivery details
• approval instructions

Delays caused by incomplete, late or incorrect information are the responsibility of the customer.

8. Customer files and artwork

The customer is responsible for supplying correct, complete and usable files.

Interlabel NV may provide technical guidance, prepress checks or file preparation support. However, unless explicitly agreed otherwise in writing, the customer remains responsible for the content and correctness of all supplied materials.

This includes, but is not limited to:

• spelling and text
• product information
• legal statements
• nutritional or regulatory information
• dimensions
• colours
• barcodes and EAN codes
• brand elements
• images and logos
• language versions

Interlabel NV may refuse, delay or request correction of files that are incomplete, technically unsuitable or likely to cause production issues.

9. Proofs and approvals

When a digital proof, technical proof, printed proof or file approval is requested or provided, the customer must check it carefully before approval.

The customer must verify all relevant details, including but not limited to:

• text and spelling
• dimensions
• colours
• barcodes and EAN codes
• technical details
• legal markings
• layout
• version numbers
• language versions

Production may be based on:

• the latest approved proof
• the latest approved file
• or, where agreed, a previously approved printed version if no changes have been made

Once approval has been given, Interlabel NV is not liable for errors that were visible or could reasonably have been detected during the approval process.

10. Prepress and production preparation

Interlabel NV may prepare, adapt or optimise files for production through its prepress process.

This may include:

• checking supplied artwork
• preparing print-ready files
• colour preparation
• technical file setup
• engraving or printing files
• plate preparation
• barcode or EAN code preparation
• production-specific adjustments

Any internal production files, technical setups, engraving files, printing files, plates, colour curves, workflows, methods, know-how and process-related materials created or adapted by Interlabel NV remain the property of Interlabel NV, unless explicitly agreed otherwise in writing.

11. Colours and technical tolerances

Interlabel NV takes care to achieve consistent, high-quality print results.

However, the customer acknowledges that colour reproduction and final appearance may be influenced by factors such as:

• paper type
• ink type
• finish
• coating
• production method
• material batch
• drying behaviour
• lighting conditions
• screen display differences
• technical tolerances inherent to the printing process

Digital previews or screen views are not binding colour references.

Where colour accuracy is critical, written colour references, Pantone specifications, approved printed samples or other agreed references must be provided and confirmed.

Reasonable production tolerances in colour, cutting, finishing, quantity and material behaviour are accepted unless otherwise agreed in writing.

12. Barcodes and EAN codes

Interlabel NV may recreate, prepare or technically adjust EAN codes and barcodes to improve readability and production suitability.

However, unless explicitly agreed otherwise in writing, the customer remains responsible for providing correct barcode numbers, product codes and related data.

The customer must approve barcode placement, size and content before production.

13. Materials, papers, inks and finishes

The suitability of a material, paper, ink, coating, finish or technical solution depends on the product, packaging, production line, storage conditions and application environment.

Interlabel NV may provide advice based on its expertise, but the final choice of material or finish must be agreed before production.

Availability of specific materials, papers, inks or finishes may depend on supplier conditions, stock, technical feasibility and production planning.

14. Delivery

Delivery times are indicative unless explicitly confirmed as binding in writing.

Interlabel NV will make reasonable efforts to meet agreed delivery times, but is not liable for delays caused by:

• incomplete or late customer information
• late approvals
• file corrections
• changes requested by the customer
• supplier delays
• transport issues
• force majeure
• technical issues beyond reasonable control

Partial deliveries may be made where appropriate or agreed.

15. Quantities

The customer acknowledges that production quantities in printing may be subject to reasonable tolerances.

Unless otherwise agreed in writing, overproduction or underproduction within a reasonable industry tolerance may be accepted and invoiced accordingly.

Specific quantity requirements must be agreed in advance and confirmed in writing.

16. Prices and payment

Prices are stated in the applicable quotation, order confirmation or agreement.

Unless otherwise stated, prices are exclusive of VAT, taxes, transport, packaging, customs duties and other additional costs.

Payment terms will be defined in the relevant quotation, order confirmation, invoice or separate written agreement.

Unless otherwise stated in writing, invoices are payable within 30 days from the invoice date.

In case of late payment, Interlabel NV reserves the right to charge interest, administrative costs and collection costs in accordance with applicable law and any agreed terms.

Interlabel NV may suspend further deliveries, production or services in case of overdue payment.

17. Retention of title

Unless otherwise agreed in writing, delivered goods remain the property of Interlabel NV until all amounts owed by the customer have been paid in full.

The customer may not resell, pledge, transfer or dispose of unpaid goods in a way that affects Interlabel NV’s rights.

18. Complaints

The customer must inspect delivered goods immediately upon receipt.

Any visible defect, delivery issue or non-conformity must be reported to Interlabel NV in writing as soon as possible and no later than 8 calendar days after delivery.

Hidden defects must be reported in writing as soon as possible after discovery.

Complaints must include a clear description of the issue and, where relevant, supporting evidence such as photographs, samples, batch references or delivery information.

Submitting a complaint does not suspend the customer’s payment obligations unless agreed otherwise in writing.

19. Liability

Interlabel NV is only liable for direct damage caused by a proven fault attributable to Interlabel NV.

Interlabel NV is not liable for indirect damage, consequential damage or economic loss, including but not limited to:

• loss of profit
• loss of turnover
• production downtime
• loss of customers
• reputational damage
• recall costs
• loss of data
• claims from third parties

Interlabel NV’s total liability is limited to the value of the relevant order or invoice, unless mandatory law provides otherwise.

Nothing in these Terms & Conditions excludes liability where such exclusion is not permitted by law.

20. Customer responsibility and indemnity

The customer guarantees that all materials supplied to Interlabel NV may legally be used for the requested production.

This includes designs, logos, trademarks, images, texts, product information, regulatory statements, barcodes and other content.

The customer shall indemnify Interlabel NV against any third-party claims relating to materials, information or instructions supplied by the customer.

21. Intellectual property

All intellectual property rights relating to Interlabel NV’s know-how, methods, workflows, technical files, production files, printing files, engraving files, plates, colour curves, templates and process-related materials remain the property of Interlabel NV.

Customer-provided designs, trademarks, logos and brand assets remain the property of the customer or their respective rights holders.

No transfer of intellectual property rights takes place unless explicitly agreed in writing.

22. Confidentiality

Both parties agree to treat confidential information received from the other party with care.

Confidential information may include technical data, production information, pricing, customer files, designs, business information and other non-public information.

This obligation does not apply to information that is publicly available, lawfully obtained from a third party or required to be disclosed by law.

23. Force majeure

Interlabel NV is not liable for failure or delay in performance caused by circumstances beyond its reasonable control.

This may include, but is not limited to:

• natural disasters
• fire
• flooding
• strikes
• labour shortages
• transport disruptions
• supplier issues
• energy shortages
• machine breakdowns
• government measures
• war or civil unrest
• cyber incidents
• pandemics
• other events outside reasonable control

In such cases, Interlabel NV may suspend performance, extend delivery times or terminate the agreement without liability.

24. Website use

The website interlabel.be may only be used for lawful purposes.

Users may not:

• attempt to gain unauthorised access to the website or systems
• disrupt or damage the website
• upload malicious code
• copy or misuse website content
• use the website in a way that infringes third-party rights

Interlabel NV may restrict access to the website if misuse is suspected.

25. Privacy and cookies

The use of this website may involve the processing of personal data and the use of cookies or similar technologies.

More information can be found in our:

Privacy Policy
Cookie Policy

26. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions remain in full force.

The invalid provision shall be replaced by a valid provision that comes as close as possible to the original purpose.

27. Changes to these Terms & Conditions

Interlabel NV may update or modify these Terms & Conditions at any time.

The latest version will always be available on this website.

For orders or agreements, the applicable version is the version in force at the time of order confirmation, unless otherwise agreed in writing.

28. Applicable law and jurisdiction

These Terms & Conditions are governed by Belgian law.

Any dispute relating to the website, quotations, orders, deliveries or services of Interlabel NV shall fall under the jurisdiction of the competent courts of Belgium, unless mandatory law provides otherwise.